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Velocity Webhelp sample

NetDespatch's Velocity is a real-time web booking and tracking solution for use by express transport networks, depots and their customers.

Being entirely web-based, Velocity provides instant access to live information by simply connecting to the Internet.

Approach

The remote user access meant Web-enabled online help was the perfect solution for this software. We also identified a need for different help centres depending upon the level of the users access rights. There were two obvious users of Velocity:

		The Administrator.
		The Client.

We also employed the use of context-sensitive help pages in this particular case. These pages were incorporated into the application and made available to users at the click of a button. This meant that the users had immediate access to information relevant to the task they were currently carrying out.

See the results

To see the help centre we developed for the Administrator help, click here. To see the help centre we developed for the Client help, click here.

To see some context-sensitive help pages, click the following links:

		To add a new user
		To view a booking summary
		To pay for NetDespatch services

This help was designed to run in the following browsers: