MadCap Flare training
Basic and Intermediate MadCap Flare training

3 days £please call

Key details

Key details

MadCap Flare training course for beginners, teaching key techniques for developing professional-standard online help in a variety of formats.

MadCap Flare is a state-of-the-art, XML-based solution for online help development. Help can be generated in a variety of formats, suitable for viewing on computers and mobile devices.

Our Basic and Intermediate MadCap Flare course teaches how to use Flare to create a working help project with media-rich content and full navigation features. You learn how to work efficiently and effectively with Flare, becoming familiar with features including variables, conditional text and multi-format publishing.

This course is ideal for:

  • New users, and users with a small amount of Flare experience.
  • Those who have developed online help using a similar tool.

MadCap now provide a days’ basic training (online) free-of-charge. If you have received this training, we can provide our Basic and Intermediate MadCap Flare course over two days rather than the usual three.

Basic and Intermediate MadCap Flare training is available on-request only, i.e. one-to-one training or a ‘closed’ course for your group. We don’t currently offer scheduled (public) Basic and Intermediate MadCap Flare courses. This approach means that we can tailor your training to take into account the type of online help and/or print documentation you want to produce.

We can host the training at one of our centres, or your venue anywhere in the UK. Whilst attending training at our centres, delegates have the use of a computer running licensed MadCap Flare software to practice the techniques taught. If hosted at your centre, we can provide temporary MadCap Flare licenses for your training computers.

Online training available

Basic and Intermediate MadCap Flare is also available as a four-day online course (or three days, if you’ve participated in MadCap’s one-day basic training course that’s bundled with Flare).

Accredited MadCap Flare training

Armada’s Flare training is MadCap-accredited.

Courses are hosted by Matthew Ellison, a MadCap-Certified Instructor.

Training guide and certificate

Course delegates receive:

  • A comprehensive training guide for Basic and Intermediate MadCap Flare, to refer to throughout the course, and to use as a refresher back in the work-place.
  • An e-certificate confirming successful completion of a MadCap-accredited Basic and Intermediate MadCap Flare training course. Click here to see an example of the certificate you receive.

After course support

Following Basic and Intermediate MadCap Flare training, delegates are entitled to 30 days’ email support from their trainer to help with any post-course issues. For further details, see Support.


No prior MadCap Flare knowledge is necessary.

MadCap Flare version

Training can be based on any version of MadCap Flare to suit you.


General information

General information

Course times

Standard course times are 9.30am–4.30pm.

As we’d be hosting this course for you/your group, there’s usually flexibility to change these to suit you, e.g. start or end 30 minutes earlier or later.


Payment for MadCap Flare training can be made bank transfer or card. View training course payment options.

We accept purchase orders from UK-registered companies.


See Accommodation local to our training centres.

Cancellations and postponements

If an on-request Basic and Intermediate MadCap Flare course booking is cancelled giving less than 20 working days’ notice, a cancellation fee is payable. View cancellation terms.

If an on-request Basic and Intermediate MadCap Flare course booking is postponed giving less than 20 working days’ notice, a postponement fee is payable. View postponement terms.

Terms and conditions

Training course bookings are subject to our terms and conditions.


Expert trainer

Expert trainer

Matthew Ellison

Trainer Matthew Ellison

MadCap Flare courses are hosted by Matthew Ellison.

Matthew has over 30 years’ experience working as a user assistance and eLearning professional in the software industry. Some of this time was spent managing a team of writers and trainers at a UK-based consulting company, before enjoying a period in the US as Director of the WinWriters (now WritersUA) Conference.

Matthew has a B.Sc. in Electronic Engineering and a PGCE. He is a MadCap-Certified Instructor and an expert in many other user assistance tools and technologies. He has also been a part-time lecturer at Portsmouth University for the MA Technical Communication course.

Matthew has been a popular speaker at conferences in Europe and the US for many years. He regularly publishes articles and reviews on user assistance tools and technology.

Course content

Course content

Course overview

  • Welcome
  • Audience
  • Course overview
  • Preparing your computer for the course

Flare overview

  • What is Flare?
  • Getting around in Flare
  • About the practice project
  • Opening a project

Creating a Flare project

  • About topics, folders and templates
  • About the XML editor
  • Creating and editing topics
  • Working with topics
  • Previewing topics
  • Proofing topics

Importing content

  • Importing an HTML file
  • Importing a Word document
  • Importing FrameMaker document

Working with multimedia

  • Inserting a picture into a topic
  • Inserting a movie into a topic
  • Table of contents
  • Indexing and text search
  • Links outside a topic
  • Links inside a topic
  • Glossaries

Controlling appearance

  • Inline styles and style sheets
  • Tables
  • Skins
  • Creating a new skin
  • Applying a skin to a target

Efficient single-sourcing

  • Conditional tags
  • Variables and snippets
  • Master pages and page layouts
  • Project Linking

Publishing content

  • Targets and output types
  • WebHelp
  • HTML Help
  • DotNet Help
  • Printed documentation – Microsoft Word
  • Printed documentation – FrameMaker
  • Printed documentation – PDF, XPS and HTML

Course summary

  • Starting new project
  • Adding content
  • Helping users find the answers
  • Creating links
  • Designing online and print targets
  • Single sourcing
  • Making content available to users
“Really great overview and introduction to the programme from a novice level. Matthew was a wonderful trainer and could not have been more helpful in regard to our many and varied questions. I now feel confident to go back and use the programme for real.”

Nadine C

“Very clearly explained. Questions answered very well. Topics covered very well and approach was practical and useful.”

Patrick L

“Very friendly trainer, a very good course.”

Roger D

“A highly enjoyable course - very useful and Matthew is a great trainer, very enthusiastic and helpful.”

Ben B

“I found every part of the course helpful, including the instructor's willingness to explore topics relevant to our needs and his broad understanding of various topics.”

John S

“I found the general navigation and basic concepts of Flare useful. Also, answers and tips to specific problems I had been encountering with Flare before. I have learned a lot to implement in my documentation when I return to the office.”

Zeenat S

“Excellent Flare training, completely tailored to our needs. The entire process, from initial enquiry through to course completion, was very smooth and problem-free, with an extremely knowledgeable instructor. This is the second time I've used Armada Training, and I would have no reservations about recommending them to others.”

Jane B

“The Flare training was an excellent training course, very responsive, useful and with a highly-knowledgeable presenter. We're now inspired to transform our documentation!”

David B

“A very good course, learnt good shortcuts, reinforced some things I needed more practice with, learnt how to maximise use of selection tools especially.”

Jane P

“Excellent course, filled in a lot of gaps giving a good grounding in a wide range of techniques providing affirm foundation for the future. Highly recommended.”

Terry C

If you’re self-funding your training, you can now pay in staged payments, interest-free, over 12 months.