Business writing training
Effective writing for technical staff training

1 day
In centre:
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Live online:
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Key details

Key details

One-day writing course that teaches technical staff techniques for communicating information clearly, concisely and correctly to a non-technical audience.

Many technical staff know their subject matter in detail, but find it difficult to communicate information in a way that can be easily understood by non-experts. Our Effective writing for technical staff training course has been developed specifically for such people. Sessions include:

  • General writing principles and best practice writing styles and techniques.
  • Understanding how to use punctuation and grammar.
  • Developing knowledge of design and layout techniques.
  • Understanding the importance of navigation tools in documents.
  • Avoiding silly mistakes through proofreading documentation.
  • Using some of the advanced features available in Microsoft Word to analyse and improve your writing.

Effective writing for technical staff training is available on-request only, i.e. one-to-one training or a ‘closed’ course for your group. We don’t currently offer a scheduled (public) course. This approach means that we can tailor your training to your exact business needs.

We can host the training at one of our centres, or your venue anywhere in the UK.

Expert trainers

Effective writing for technical staff courses are hosted by highly experienced instructors, all of whom have held senior authoring/writing roles in business. For further details, see Expert trainers.

How will I learn?

Training combines lecture, demonstration and hands-on practice.

Exercises provide activity-based experience and help build delegates’ confidence writing effectively. These exercises can be tailored to deal with issues specific to your business.

You have ample opportunity to discuss specific requirements with the trainer.

Training guide and certificate

Course delegates receive:

  • A training guide, to refer to throughout the course, and to use as a refresher back in the work-place.
  • Job aids and roadmaps to use post-course.
  • An e-certificate confirming successful course completion. Click here to see an example of the certificate you receive.

After course support

Following Effective writing for technical staff training, delegates are entitled to 30 days’ email support from their trainer to help with any post-course issues. For further details, see Support.

General information

General information

Course times

Standard course times are 9.30am–4.30pm.

As we’d be hosting this as a ‘closed course’ for you/your group, there’s usually flexibility to change these times to suit you, e.g. start or end 30 minutes earlier or later.


Payment for effective writing training can be made bank transfer or card.

We accept purchase orders from UK-registered companies.

If you’re self-funding your training, you can pay in staged payments, interest-free, over 12 months.

For further details, see training course payment options.


See Accommodation local to our training centres.

Cancellations and postponements

If an on-request Effective writing for technical staff course booking is cancelled giving less than 20 working days’ notice, a cancellation fee is payable. View cancellation terms.

If an on-request Effective writing for technical staff course booking is postponed giving less than 20 working days’ notice, a postponement fee is payable. View postponement terms.

Terms and conditions

Training course bookings are subject to our terms and conditions.


Expert trainers

Expert trainers

Effective writing for technical staff courses are hosted by Nigel Platts, Crow Dillon-Parkin and Peter Dillon-Parkin.

Nigel Platts

Trainer Nigel Platts

Nigel is a Co-Founder of Armada with over thirty five years’ experience in user-assistance in a wide range of roles including Technical Writer, Manager, Consultant and Trainer.

As well as hosting Armada’s technical writing courses, Nigel manages Armada’s in-house team of writers.

Nigel continues to undertake projects from time to time to keep up-to-date with the latest technologies and practices. His areas of expertise include software for local government, accountancy and finance.

Crow Dillon-Parkin

Trainer Crow Dillon-Parkin

Crow has thirty years’ experience in technical authoring, and writing for business in the wider sense.

Her love of language, combined with a natural pickiness and attention to detail, has been put to good use in a variety of editing, writing, management and training roles.

Crow is a highly-experienced learning specialist who believes strongly in empowering authors through training. Clients for whom she has developed and delivered technical and business communication skills training include FW Pharma Systems, the Open College, the BBC, and Fitness First.

Crow has two degrees and a Certificate in Education. She is currently working on a range of books based on the writing courses she has developed.

Peter Dillon-Parkin

Trainer Peter Dillon-ParkinPeter has thirty years’ experience in the IT industry in roles that have included Programmer, Author, Trainer, Business Analyst, Senior Manager and Education Management Consultant.

Peter’s technical authoring career began when, as a systems manager, he was asked to write a portable data terminal manual for sales reps. The reps learned how to use the new equipment, and Peter had found his niche.

He has written, designed and project-managed everything from printed manuals and technical specifications to online help and computer-based training materials, specialising in writing for an international audience. An expert in document automation and information re-purposing, he uses templates to avoid endlessly reinventing the wheel when producing documents.

Peter develops and teaches a wide range of technical and business writing training courses. Clients for whom Peter has recently consultancy services and training to include Learning Tree International, The Guardian, Canon Europe, the BBC, the MoD and the UN.


Course content

Course content


  • Introduction and course objectives
  • Recommended reading list

Document structure considerations

  • Headings
  • Chapters and sections
  • Running headers and footers


  • Writing styles and techniques
  • The 12 golden rules of writing
  • Practice through a series of exercises

Punctuation and grammar

  • Common punctuation and grammatical mistakes and guidance on how to avoid them

Layout techniques

  • How to lay-out a document to make it more attractive and easy to read

Document navigation

  • Improving a document using indexing and cross-referencing techniques


  • Avoiding silly errors and mistakes by checking work thoroughly
  • Different levels of editing

Remote training is available for our most popular courses. For a limited time, we’re offering discounts off the usual course price. See Live online training.