Technical author training
Introduction to technical authoring

1 day
In centre:
£350+ VAT
Live online:
£295+ VAT


Dates and booking

Live online training

18 Jan
19 Apr
19 Jul
25 Oct

Birmingham / Bromsgrove training centres

19 Jul
25 Oct
Key details

Key details

Technical author training for newcomers, teaching core principles and writing techniques appropriate to user documentation.

Sessions cover:

  • Analysing your audience.
  • Structuring and designing your documents.
  • Writing using plain English.
  • Avoiding standard errors in punctuation and grammar.
  • Designing an effective layout for your documents.
  • Reviewing and proof reading documents to improve quality.

Introduction to technical authoring training is the first module of our ISTC-accredited Technical authoring training programme. It is also ideal as a stand-alone course for anyone who needs to begin carrying out technical authoring work, including:

  • Career technical authors who haven’t received any formal training.
  • People who are considering technical authoring as a profession.
  • Those who are not career technical authors but have been asked to carry out technical authoring work as part of their role.

In-class or online

In-class courses are proceeding as normal at all centres during the lockdown that started on 5 November 2020. To read more, see Training during lockdown.

We’re taking comprehensive measures to ensure your health and well-being – fewer people in-class, you won’t sit next to another person, comprehensive cleaning. To read more, see Covid-19 measures.

You can participate in this course online, from your place of work or home, at a discounted price. To read about how this works, see Live online training.

Upcoming course dates

Live online training
Birmingham / Bromsgrove
Milton Keynes
View all course dates and book

Background and trainers

For over two decades, Armada has been a leading provider of technical authoring services. We have employed and worked with some of the most talented and knowledgeable technical authors in the UK. Our background in the industry makes us ideally suited to offering technical author training.

Introduction to technical authoring courses are hosted by highly experienced instructors who have held senior technical authoring positions and have 30+ years’ experience in technical authoring and related roles. See Expert trainers.

How will I learn?

Technical author training combines lecture, demonstration and hands-on practice. You carry out plenty of practical exercises to learn the techniques taught.

You have ample opportunity to discuss your specific requirements with the trainer.

Training materials and certificate

Course delegates receive:

  • Comprehensive training material, to refer to throughout the course, and to use as a refresher afterwards.
  • Resources to use back in the workplace.
  • An e-certificate confirming successful course completion. Click here to see an example of the certificate you receive.

After course support

Following technical author training, delegates are entitled to 30 days’ email support from their trainer to help with any post-course issues. For further details, see Support.


No prior technical authoring knowledge is necessary.

Our guarantees to you

We offer:

On-request technical writing training available

Introduction to technical authoring training is available on-request, i.e. one-to-one training or a ‘closed course’ for your group, hosted at one of our centres, your venue or online.

On-request technical writing training can be tailored to take into account any existing knowledge you have, and the work you’re going to be doing. Please contact us for a quote.

General information

General information

Course times



Payment for technical writing training can be made bank transfer or card.

We accept purchase orders from UK-registered companies and public sector organisations.

If you’re self-funding your training, you can pay in staged payments, interest-free, over 12 months.

For further details, see training course payment options.

Cancellations and transfers

You can cancel a booking on a scheduled training course, or transfer to a later course, without penalty providing you give us 10 working days’ notice. Any fees already paid will be refunded.

If you cancel a booking on a scheduled Introduction to technical authoring training course giving less than 10 working days’ notice, or request a transfer to a later course, a cancellation/transfer fee is payable. The fee charged depends on the notice period given. For details, see cancellation terms.

Different terms apply for the cancellation or postponement of an on-request course (one-to-one training or a ‘closed course’ for your group). For details, see course cancellations.

Terms and conditions

Training course bookings are subject to our terms and conditions.

Expert trainers

Expert trainers

Introduction to technical authoring courses are hosted by:

Nigel Platts

Nigel Platts Autodesk Certified Instructor

Nigel is a Co-Founder of Armada Technical Authors with over thirty five years’ experience in user-assistance in a wide range of roles including Technical Writer, Manager, Consultant and Trainer.

Nigel continues to undertake projects from time to time to keep up-to-date with the latest technologies and practices. His areas of expertise include software for local government, accountancy and finance.

Crow Dillon-Parkin

Crow Dillon-Parkin Autodesk Certified Instructor

Crow has over thirty years’ experience in technical authoring, business writing, and training. Her love of language, combined with a natural pickiness and attention to detail, has been put to good use in a variety of editing, writing, management and training roles.

Crow is a highly experienced learning specialist who believes strongly in empowering authors through training. She has developed and delivered technical and business communication skills training for a range of clients including DEFRA, the Marine Stewardship Council, Bio Products Laboratory Limited and NHS Digital.

Crow has three degrees and a Certificate in Education. She is currently working on a range of books based on the writing courses she has developed.

Peter Dillon-Parkin

Peter Dillon-Parkin Autodesk Certified Instructor

Peter has over thirty years’ experience in the IT industry in roles including programmer, technical author, trainer, business analyst, senior manager and education management consultant.

Peter has written, designed and project-managed everything from printed manuals and technical specifications to online help and computer-based training materials, specialising in writing for an international audience. An expert in document automation and information re-purposing, he uses templates to avoid endlessly reinventing the wheel when producing documents.

Peter develops and teaches a wide range of technical and business writing training courses. Recent consultancy and training clients include Learning Tree International, Airbus, the IAEA and the UN.

Course content

Course content


  • Introduction and objectives
  • Recommended reading list
  • Why good writing is important and the costs of documentation

Know your audience

  • Understand and prioritise the different categories of your audience and handle different levels of reader
  • Research the basic tasks of your audience

How to structure your documents

  • Understand which sections to include in your manuals and the order in which they should be placed

Write from a design

  • Use mind mapping techniques for designing a document
  • Learn how to plan the content of your document before you start writing

Skills of writing – 12 golden rules

  • Learn the 12 golden rules of writing to help you develop a clear and concise style
  • Use readability checking and testing techniques

Punctuation and grammar

  • Understand the basics of punctuation and grammar
  • Avoid the six most frequently made errors that occur in writing

Document layout

  • Understand the basics of layout and typesetting
  • Learn how to format your document for maximum impact

Reviewing and proof reading

  • How to check your documentation to ensure it is error free
  • Use industry standard techniques for reviewing, rewriting and proof reading
Live online training

Live online training

Live online training lets you participate in a technical writing course from your place of work or home.

We do everything possible to make your online training experience as close as possible to actually being in the classroom. You can:

  • See and hear our trainer, and see the other delegates participating in the technical writing training…
    Live online training - see your trainer and the other course delegates
  • Interact by speaking, using chat, or raising your ‘virtual hand’ if you need assistance.
  • Share your screen with our trainer, and allow them to control it to demonstrate something.

We endeavour to provide you with the best online training experience…

  • Online Introduction to technical authoring courses are presented by expert instructors, following the same syllabus as our classroom-based courses.
  • You receive comprehensive training materials.
  • Your training is hands-on, and you carry out assisted exercises.
  • You’re entitled to 30 days’ email support from your trainer.

When you attend live online training, you’re participating in a real course, hosted by a real trainer, in real time.

All you need is an internet-connected computer and a webcam – see Hardware recommendations for live online training. The setup is simple, but if there’s anything you’re not sure about we’re here to help.

For a limited time, we’re offering discounts for bookings on live online courses.



To make your technical writing training as affordable as possible, we offer:

Training discounts

Multiple places

If you book multiple places on any courses, we can offer you:

  • 10% discount if you book two places.
  • 15% discount if you book three or four places.
  • 20% discount if you book five or more places.

This can be for several people attending one course, one person attending several courses, or a combination.

These discounts are available for both classroom-based courses and live online training.


We offer a 10% discount on scheduled technical writing course places to:

  • Students, teachers and lecturers.
  • People who work for a registered charity.
  • ISTC members.

These discounts are available for both classroom-based courses and remote training.

Please call us if you qualify for a discount. Evidence of your status that entitles you to a discount may be requested.

Terms and exclusions

Only one of the above discounts can be applied to any booking.

The above discounts are not available for on-request course bookings (one-to-one training or a ‘closed course’ for your group).

Price guarantee

When you book training with Armada, we want you to be certain that you’re not paying over-the-odds. So, if you book a place on any scheduled (public) course and then find the same course at a lower price elsewhere, we will match that price.

To qualify for the price match:

  • The course you find must be comparable. By this we mean it must:
    • Cover the same subject.
    • Be the same duration or longer.
    • For classroom-based courses, be in the same region, i.e. within 50 miles of our centre.
    • For online training, be a live course, i.e. not pre-prepared e-learning content.
  • The lower price must be advertised on the other company’s website.

To claim a price match, just call any time before attending your course and tell us where you saw the price.

“Excellent Technical Authoring training, delivered by Peter.

Anna S

“Peter Dillon-Parkin is very knowledgeable and delivered an excellent Technical Authoring course. I believe my confidence will improve as I put these new skills into practice and I will secure a job in the near future.”

Alexa S

“This has been a fascinating and engaging experience which has been an ideal guide of where to start in the world technical authoring. The course tutors were very knowledgeable and offered advice of where to find the best source and reference material. This has been a week well spent.”

Daniel V

“Attended the Technical Author Advanced course, both Nigel and Crow were excellent tutors. I feel equipped to apply what I have learnt back in the workplace. Good course facilities. Would definitely return to do another course.”

Nancy S

“The introductory module was hosted by Nigel Platts who again was a great teacher and I learned a lot during the course.”

Luke R

“The course was excellent. I feel I have learned lots of useful skills.”

Lee W

“Just wanted to thank you for a really useful training course. I've started to put in to place some of the techniques already, which is giving me a lot more confidence. :)”

Tracy T

“I just thought I would pass onto you the feedback we have received on the training course last week at our venue in Dunstable. One of the delegates has commented that she thought the course was excellent, teaching many new skills that can be used in the workplace. She was really impressed with Nigel; she thought his style was really good and he made the day very enjoyable for the group. Just wanted to also thank you for setting this up. Hopefully, there will be more demand for this kind of training in the future.”

Hannah R

“I attended several courses at Armada in Bromsgrove - including Technical Authoring and FrameMaker - and I can't rate them highly enough. They were also very helpful in giving me advice about my career aspirations in Technical Authoring”

Catherine B

“The course was enjoyable and refreshing, as a new author it will help me to develop my skills further and (hopefully!) write better documents.”

Lawrence A

It's business as usual during lockdown. All centres remain open for in-class courses. See Training during lockdown.