Cancellation terms – on-request course bookings
If a company or delegate cancels an on-request course giving less than 20 working days’ notice, a cancellation fee is payable. The fee charged depends on the notice period given, as follows:
|Cancellation period||Cancellation charge|
|10 to 19 working days’ notice.||50% of the course fee.|
|5 or 9 working days’ notice.||75% of the course fee.|
|Less than 5 working days’ notice.||90% of the course fee.|
No cancellation fee is payable for on-request course bookings giving 20 or more working days’ notice from course start. Any fees already paid will be refunded.