Cancellation terms – on-request course bookings

If a company or delegate cancels an on-request course giving less than 20 working days’ notice, a cancellation fee is payable. The fee charged depends on the notice period given, as follows:

Cancellation periodCancellation charge
10 to 19 working days’ notice.50% of the course fee.
5 or 9 working days’ notice.75% of the course fee.
Less than 5 working days’ notice.90% of the course fee.

No cancellation fee is payable for on-request course bookings giving 20 or more working days’ notice from course start. Any fees already paid will be refunded.