MadCap Flare training
Intermediate MadCap Flare training

2 days
In centre:
£please call
Live online:
£please call

Key details

Key details

MadCap Flare training course teaching key techniques for developing professional-standard online help in a variety of formats.

MadCap Flare is a state-of-the-art, XML-based solution for online help development. User assistance can be generated in a variety of formats, suitable for viewing on computers and mobile devices.

MadCap now offer a days’ introductory-level training (online) free-of-charge to new users. This Intermediate MadCap Flare training follows on from MadCap’s free course. You’ll learn to:

  • Create online help with media-rich content and full navigation features.
  • Design content using stylesheets and table stylesheets
  • Design targets using master pages, skins, and page layouts
  • Set up, build and publish print and online targets
  • Use a wide range of features, including variables, conditional text and multi-format publishing

This course is ideal for new and novice MadCap Flare users, and those migrating from a similar tool.

Intermediate MadCap Flare training is arranged on-request, i.e. one-to-one training or a ‘closed course’ for your group. Your training can be tailored to take into account any existing knowledge you have, and the work you’re going to be doing.

In-class or online

This course is available in-class at eight centres or live online.


MadCap offer a days’ basic training (online) free-of-charge. It is a prerequisite of our Intermediate MadCap Flare course that delegates have taken this course.

Accredited MadCap Flare training

Armada’s Flare training is MadCap-accredited.

Courses are hosted by MadCap-Certified Instructor Matthew Ellison.

Training certificate

Course delegates receive an e-certificate confirming successful completion of a MadCap-accredited Intermediate MadCap Flare training course. Click here to see an example of the certificate you receive.

After course support

Following Intermediate MadCap Flare training, delegates are entitled to 30 days’ email support from their trainer to help with any post-course issues. For further details, see Support.

MadCap Flare version

Training can be based on any version of MadCap Flare to suit you.


General information

General information

Course times

Standard course times are 9.30am–4.30pm.

As we’d be hosting this as a ‘closed course’ for you/your group, there’s usually flexibility to change these times to suit you, e.g. start or end 30 minutes earlier or later.


Payment for MadCap Flare training can be made by:

  • Bank transfer. Please call 01527 834783 for our bank details.
  • Card. All major credit and debit cards accepted. Payment can be made securely online or over the phone. Card payments are processed by Stripe. Armada doesn’t record or store your card details.

Purchase orders

We accept purchase orders from UK-registered companies and public sector organisations.


See Accommodation local to our training centres.

Cancellations and postponements

If an on-request Intermediate MadCap Flare course booking is cancelled giving less than 20 working days’ notice, a cancellation fee is payable. View cancellation terms.

If an on-request Intermediate MadCap Flare course booking is postponed giving less than 20 working days’ notice, a postponement fee is payable. View postponement terms.

Terms and conditions

Training course bookings are subject to our terms and conditions.


Expert trainer

Expert trainer

Matthew Ellison

Matthew Ellison Autodesk Certified Instructor

Matthew has over 30 years’ experience working as a user assistance and eLearning professional in the software industry. Some of this time was spent managing a team of writers and trainers at a UK-based consulting company, before enjoying a period in the US as Director of the WinWriters (subsequently WritersUA and UX Writer) Conference. He continues to provide consultancy to software companies throughout the world who need documentation and user assistance for their products.

Matthew has a B.Sc. in Electronic Engineering and a PGCE from Bristol University, and has been a part-time lecturer at Portsmouth University for the MA Technical Communication course. He is a MadCap-Certified Instructor, an authorised trainer for EC Software’s Help+Manual and an expert in many other user assistance tools and technologies.

Matthew has been a popular speaker at conferences in Europe and the US since 1997. He regularly publishes articles and reviews on user assistance tools and technology.

Course content

Course content

Course overview

  • Welcome
  • Target Audience
  • Course Overview
  • Preparing Your Computer for the Course

Table of contents

  • Using Multiple TOCs
  • Creating a TOC Book
  • Creating a TOC Page
  • Using Drag-and-Drop to Add Books and Pages to a TOC
  • Re-arranging Items in the TOC Editor
  • Finding Topics that Are Not in the TOC
  • Locating a Topic in the Content Explorer
  • Opening Topics from the TOC

Index and full-text search

  • Adding Index Terms Using the Index Entry Window
  • Automatically Adding Index Terms
  • About the Full-text Search
  • Creating a Search Synonym File
  • Adding Directional and Group Synonyms


  • The Glossary Editor
  • Adding Terms to the Glossary
  • Adding Popup Glossary Definitions to Online Targets
  • Reviewing the Glossary and Glossary Links


  • Cross References and Hyperlinks
  • Linking to a Topic with a Cross Reference
  • Linking to a Bookmark
  • Linking with a Popup
  • Linking to a PDF with a Hyperlink
  • Linking to a Website with a Hyperlink
  • Viewing Links
  • Finding and Fixing Broken Links

Drop-down, expanding, and toggler links

  • Inserting a Drop-down Link
  • Inserting an Expanding Text Link
  • Inserting a Toggler Link


  • About Styles
  • About Inline Formatting and Stylesheets
  • Creating a Stylesheet
  • Modifying a Style
  • Applying a Stylesheet to All Topics
  • Applying a Topic-level Stylesheet
  • Creating a Style
  • Applying a Style Class
  • Using Medium Types
  • Learning More

Master pages

  • Creating a Master Page
  • Adding a Proxy to a Master Page
  • Adding Content to a Master Page
  • Applying a Master Page to a Target

Page layouts

  • Creating a Page Layout
  • Adding Content to a Header or Footer
  • Setting the Page Size and Margins
  • Viewing Topics in a Page Layout Mode
  • Applying a Page Layout to a Target


  • Skin Design Options
  • Creating a Skin
  • Editing a Skin
  • Applying a Skin to a Target

Condition tags

  • Creating a Tag
  • Applying a Tag to a File or Folder
  • Applying a Tag to Content
  • Viewing a Topic Using Tags
  • Previewing a Topic Using Tags

Variables and snippets

  • Creating a Variable
  • Modifying a Variable
  • Inserting a Variable
  • Hiding Variable Names and Highlighting Definitions
  • Creating a Snippet from Existing Content
  • Creating a Snippet
  • Inserting a Snippet into a Topic
  • Editing a Snippet

Project links and external resources

  • Importing Files from a Flare Project
  • About External Resource Linking
  • Importing an External Resource
  • Synchronising External Resources

Targets and output types

  • Selecting an Output Type
  • Scenarios for Output Types
  • Determining How Many Targets You Need
  • Scenarios for Targets
  • Creating and Configuring Targets

HTML5 and Clean XHTML

  • Browser Compatibility
  • Adding Meta Descriptions for SEO
  • Creating an HTML5 Target
  • Configuring an HTML5 Target
  • Building an HTML5 Target
  • Creating a Publishing Destination
  • Publishing an HTML5 Target


  • About PDF and EPUB Targets
  • How Online Features Convert to PDF Documents
  • Creating a PDF Target
  • Configuring a PDF Target
  • Building a PDF Target

Microsoft Word

  • Creating a Word Document
  • How Online Features Convert to Word Documents
  • Creating a Word Target
  • Configuring a Word Target
  • Building a Word Target


  • Track Changes, Annotations, and Reviews
  • Source Control
  • Context-sensitive Help
  • MadCap Pulse
  • SharePoint Integration


  • File Tags and Project Reports
  • Importing RoboHelp Project
  • Importing Doc-to-Help Projects


Live online training

Live online training

Online training lets you participate in a live MadCap Flare course from your place of work or home.

We do everything possible to make your online training experience as close as possible to actually being in the classroom. You can:

  • See and hear our trainer, and the other delegates participating in the course…
    Live online training - see your trainer and the other course delegates
  • Watch our trainer demonstrate techniques in MadCap Flare.
  • Interact by speaking, using chat, or raising your ‘virtual hand’ if you need assistance.
  • Share your screen with our trainer, and allow them to take control to explain something.

Like our in-class courses, online Intermediate MadCap Flare courses…

  • Are presented by expert instructors.
  • Give you plenty of opportunity to carry out assisted, practical exercises using MadCap Flare.
  • Offer 30 days’ email support from your trainer.

All you need is an Internet-connected computer with…

  • MadCap Flare installed.
  • A webcam and audio capability. If your computer running MadCap Flare doesn’t have these, you can use a second device, such as another computer or tablet. See Hardware recommendations for live online training for further details.

If there’s anything you’re not sure about we’ll do our best to help you. We won’t, however, be able to assist with your MadCap Flare installation.

We provide everything else…

  • Links to download the files, resources, etc. you’ll use in your course.
  • A training guide. For most courses, you can choose from a printed copy that we post to you, or a PDF.

In the week before your course, we’ll send you an email containing everything you need to prepare for and participate in the training. Then, a couple of days before your course, we’ll give you a courtesy call to make sure you have everything in place and answer any questions you may have.

Please note that we are not able to record scheduled online courses for privacy reasons.

When you attend live online training, you’re participating in a real course, hosted by a real trainer, in real time


“Excellent course, filled in a lot of gaps giving a good grounding in a wide range of techniques providing affirm foundation for the future. Highly recommended.”

Terry C

“The Flare training was an excellent training course, very responsive, useful and with a highly-knowledgeable presenter. We're now inspired to transform our documentation!”

David B

“Excellent Flare training, completely tailored to our needs. The entire process, from initial enquiry through to course completion, was very smooth and problem-free, with an extremely knowledgeable instructor. This is the second time I've used Armada Training, and I would have no reservations about recommending them to others.”

Jane B

“I found the general navigation and basic concepts of Flare useful. Also, answers and tips to specific problems I had been encountering with Flare before. I have learned a lot to implement in my documentation when I return to the office.”

Zeenat S

“I found every part of the course helpful, including the instructor's willingness to explore topics relevant to our needs and his broad understanding of various topics.”

John S

“A highly enjoyable course - very useful and Matthew is a great trainer, very enthusiastic and helpful.”

Ben B

“Very friendly trainer, a very good course.”

Roger D

“Very clearly explained. Questions answered very well. Topics covered very well and approach was practical and useful.”

Patrick L

“Really great overview and introduction to the programme from a novice level. Matthew was a wonderful trainer and could not have been more helpful in regard to our many and varied questions. I now feel confident to go back and use the programme for real.”

Nadine C