Terms and conditions

The following terms and conditions govern business transacted with Armada Training Solutions Ltd. (hereinafter Armada), registered office address 6 West Court, Saxon Business Park, Bromsgrove, Worcs. B60 4AD.

Reservations

Reservations (provisional bookings) for places on scheduled (public) courses can be made by completing a form on our website, or by phone or email. An on-request (closed) course reservation can be made by phone or email.

Reservations are made on a non-committal basis on the part of our client.

All reservations are confirmed by email.

Reservations cannot be made within 10 working days of a course starting. (Late bookings are possible, but we require payment or a purchase order at the time of booking; see Bookings below for further details.)

Reservations are held for up to seven days. If we don’t receive confirmation of your booking within seven days, the scheduled course place or on-request course dates are released and made available for others to book.

Bookings

To confirm a booking, we request:

  • full payment, or
  • a purchase order (acceptable from UK-registered companies with turnover in excess of £1,000,000).

If you provide a purchase order, we’ll forward an invoice to you with 30-day payment terms.

All bookings are confirmed by email.

Payment

Payment for your course can be made by bank transfer, card or cheque. Card payments are accepted from all major credit and debit cards, either securely online or over the phone.

Armada reserves the right to:

  • Change prices without notice. (Price changes do not affect existing reservations and bookings.)
  • Charge interest for late payments. Interest is charged at the statutory interest rate, currently 8% plus the Bank of England base rate.

Payments are accepted in GBP. Euro and US$ pricing is available upon request.

Joining instructions

For courses hosted at our centres, the details required by delegates to join the course are sent by email in the week before the course starts. If we have the delegate’s email address, they’re sent directly to the delegate. If we don’t, they’re sent to the person who made the booking to forward on to the delegate.

For courses hosted at the clients’ site, it is the responsibility of the client to issue course joining instructions to the delegate(s) attending.

Cancellation terms

If a company or delegate cancels a training course booking giving less than 10 working days’ notice, a cancellation fee is payable. The fee charged depends on the notice period given, as follows:

Cancellation period Fees payable
10 or more working days’ notice from course start. No cancellation fee is payable.
Any fees already paid will be refunded.
5 to 9 working days’ notice from course start. 50% of the course fee is payable.
3 or 4 working days’ notice from course start. 75% of the course fee is payable.
Less than 3 working days’ notice from course start. Full course fee is payable.

These cancellation fees apply to both places on scheduled (public) courses, and on-request (closed) courses.

Substitutions and transfers

Delegate substitutions are acceptable providing the substitute delegate meets the course prerequisites. No charge is incurred.

Delegates can transfer to a different scheduled (public) course of the same value or less, providing we receive at least 10 working days’ notice. No charge is incurred, unless the price of the course the delegate is transferring to is higher than the one originally booked, in which case payment for the difference in price is required.

Delegates can transfer to a different scheduled (public) course of the same value or less, giving less than 10 working days’ notice, subject to a rebooking charge being paid. This charge is based on a sliding scale, as follows:

Notice given Transfer rebooking charge
10 or more working days’ notice from course start. Zero.
5 to 9 working days’ notice from course start. 25% of the course fee.
Less than 5 working days’ notice from course start. 50% of the course fee.

Armada reserves the right to cancel a scheduled (public) training course, or reschedule a course, if we don’t have sufficient bookings to make it viable. Should we need to cancel or reschedule a scheduled (public) course due to low numbers, we will endeavour to give you at least one weeks’ notice. In such circumstances, we will offer you alternative course dates or the option of a full refund. Armada will not be liable for any further compensation. We recommend that you check with us whether a course is confirmed as running before committing to travel and hotel accommodation arrangements and other expenditure.

Should Armada need to cancel any training course due to unforeseeable circumstances occurring, e.g. trainer illness or trainer travel problems, a full refund will be provided. Armada will not be liable for any further compensation.

Attendance and late arrivals

If a delegate arrives more than 60 minutes late for their course, or fails to attend the first or any subsequent day of a course, we reserve the right to deny the delegate entry to the classroom for the remainder of the course. This is because it might affect the course flow of the course for the rest of the delegates.

In such cases that we exercise this right, the booking will be deemed cancelled. For a scheduled (public) course, you will be required to pay a 50% rebooking fee for the delegates to attend part or all of the course on a future date.

Price guarantee

If you book a place on any scheduled (public) course and then find the same course at a lower price elsewhere, we will match that price. To qualify for the price match:

  • The course you find must be comparable. By this we mean it must:
    • Cover the same subject.
    • Be of the same duration or longer.
    • Hold the same accreditations as our course, i.e. if it’s an Adobe application course it must be provided by an Adobe Authorised Training Centre (AATC); if it’s an Autodesk course it must be hosted at an Autodesk Training Centre (ATC).
    • Be in the same region, i.e. within 50 miles of the venue we’re holding our course at.
    • The lower price must be advertised on the other company’s website.

To claim a price match, call 01527 834783 any time before attending the course and tell us where you saw the price.

The price guarantee doesn’t apply to on-request (closed) courses.

Training guarantee

If you attend a scheduled (public) course and don’t feel that you grasped the concepts or learned enough to be able to put the skills into practice, you can repeat the same course free of charge. This is our guarantee to you that you will learn the skills that you expect to.

Our training guarantee is subject to the following terms:

  • Only the original delegate can re-attend – the place is not transferable.
  • The delegate must have attended the original class in full, and the request to re-attend must be made within three months of the original course.
  • The delegate must bring back their original training guide and other course materials issued.

Re-attendance is subject to there being availability on the course. Priority is given to paying delegates, and there is a possibility that you may be asked to attend a later course.

For courses in Bromsgrove, you will only be able to make use of the free taxi service from Birmingham city centre if other delegates have booked the taxi and there is a free space available.

The training guarantee doesn’t apply to on-request (closed) courses.

Complaints

Complaints are handled personally by a Director of Armada.

In the event that you wish to make a complaint about training you have received, or anything else relating to your training booking, please email full details to training@armada.co.uk. Alternatively, you can submit your request in writing to: Armada, 6 West Court, Saxon Business Park, Bromsgrove, Worcs. B60 4AD.

Your complaint will be investigated thoroughly. We aim to provide a written response within one week.

Changes to these terms and conditions

Armada reserves the right to change these terms and conditions at any time, without notice. Please contact us for a copy of our latest terms and conditions.

August 2018