Technical author training
Intermediate technical authoring

2 days
In centre:
£595+ VAT
Live online:
£495+ VAT


Dates and booking

Live online training


Birmingham / Bromsgrove training centres

Key details

Key details

Course for existing technical authors, teaching new skills and techniques to complement your existing knowledge.

Builds on the concepts and skills taught in Introduction to technical authoring, this course teaches further techniques for producing effective and consistent content. Sessions cover:

  • Producing effective technical documents that are easy to read, easy to understand and easy to act upon.
  • Using a writing process structured around industry-standard best practice to improve documentation quality.
  • Improving the understanding of your documents by structuring information in ways that are helpful to your readers.
  • Developing a clear and concise writing style.
  • Building readability through effective sentences, paragraphs and sections

You will be able to:

  • Identify the key international standards in technical writing.
  • Identify the most commonly used applications in technical writing.
  • Use a detailed end-to-end writing process to design, draft and improve your technical documentation.

Intermediate technical authoring training is the second module of our ISTC-accredited Technical authoring training programme. It is also ideal as a stand-alone course for anyone who wants to improve the quality of the technical documents they produce and increase their knowledge of the topic.

In-class or online

In-class courses are proceeding as normal at all centres during the lockdown that started on 5 November 2020. To read more, see Training during lockdown.

We’re taking comprehensive measures to ensure your health and well-being – fewer people in-class, you won’t sit next to another person, comprehensive cleaning. To read more, see Covid-19 measures.

You can participate in this course online, from your place of work or home, at a discounted price. To read about how this works, see Live online training.

Upcoming course dates

Live online training
Birmingham / Bromsgrove
Milton Keynes
View all course dates and book

Background and trainers

For over two decades, Armada has been a leading provider of technical authoring services. We have employed and worked with some of the most talented and knowledgeable technical authors in the UK. Our background in the industry makes us ideally suited to offering technical author training.

Intermediate technical authoring courses are hosted by highly experienced instructors, who have held senior technical authoring positions and have 30+ years’ experience in technical authoring and related roles. See Expert trainers.

How will I learn?

Technical author training combines lecture, demonstration and hands-on practice. You carry out plenty of practical exercises to learn the techniques taught.

You have ample opportunity to discuss your specific requirements with the trainer.

Training materials and certificate

Course delegates receive:

  • Comprehensive training material, to refer to throughout the course, and to use as a refresher afterwards.
  • Checklists and job aids to focus each stage of the writing process.
  • Report and user manual templates that incorporate best practice design and structure as taught in the courses.
  • Resources to use back in the workplace.
  • An e-certificate confirming successful course completion. Click here to see an example of the certificate you receive.

After course support

Following technical author training, delegates are entitled to 30 days’ email support from their trainer to help with any post-course issues. For further details, see Support.


Delegates should be familiar with the fundamentals of technical authoring, i.e. have attended Introduction to technical authoring, or have equivalent knowledge.

Our guarantees to you

We offer:

On-request technical writing training available

Intermediate technical authoring training is available on-request, i.e. one-to-one training or a ‘closed course’ for your group, hosted at one of our centres, your venue or online.

On-request technical writing training can be tailored to take into account any existing knowledge you have, and the work you’re going to be doing. Please contact us for a quote.

General information

General information

Course times



Payment for technical writing training can be made bank transfer or card.

We accept purchase orders from UK-registered companies and public sector organisations.

If you’re self-funding your training, you can pay in staged payments, interest-free, over 12 months.

For further details, see training course payment options.

Cancellations and transfers

You can cancel a booking on a scheduled training course, or transfer to a later course, without penalty providing you give us 10 working days’ notice. Any fees already paid will be refunded.

If you cancel a booking on a scheduled Intermediate technical authoring training course giving less than 10 working days’ notice, or request a transfer to a later course, a cancellation/transfer fee is payable. The fee charged depends on the notice period given. For details, see cancellation terms.

Different terms apply for the cancellation or postponement of an on-request course (one-to-one training or a ‘closed course’ for your group). For details, see course cancellations.

Terms and conditions

Training course bookings are subject to our terms and conditions.

Expert trainers

Expert trainers

Intermediate technical authoring courses are hosted by:

Crow Dillon-Parkin

Crow Dillon-Parkin Autodesk Certified Instructor

Crow has over thirty years’ experience in technical authoring, business writing, and training. Her love of language, combined with a natural pickiness and attention to detail, has been put to good use in a variety of editing, writing, management and training roles.

Crow is a highly experienced learning specialist who believes strongly in empowering authors through training. She has developed and delivered technical and business communication skills training for a range of clients including DEFRA, the Marine Stewardship Council, Bio Products Laboratory Limited and NHS Digital.

Crow has three degrees and a Certificate in Education. She is currently working on a range of books based on the writing courses she has developed.

Peter Dillon-Parkin

Peter Dillon-Parkin Autodesk Certified Instructor

Peter has over thirty years’ experience in the IT industry in roles including programmer, technical author, trainer, business analyst, senior manager and education management consultant.

Peter has written, designed and project-managed everything from printed manuals and technical specifications to online help and computer-based training materials, specialising in writing for an international audience. An expert in document automation and information re-purposing, he uses templates to avoid endlessly reinventing the wheel when producing documents.

Peter develops and teaches a wide range of technical and business writing training courses. Recent consultancy and training clients include Learning Tree International, Airbus, the IAEA and the UN.

Course content

Course content

Introduction and overview

Basics of technical writing

Why don’t readers use technical writing?

  • Five key reader problems
  • What readers want
  • Why consistency is so important

Writers’ problems with technical writing

  • The main cause of ineffective writing
  • Types of writing
  • Standards for technical writing

The technical writing process

Project managing your writing

  • A process to achieve consistency
  • The technical writing process
  • Timings for a writing project

Planning your writing

  • Setting document objectives
  • Plan – draft – rewrite!

Analysing your audience

  • Understanding your readers
  • Audience analysis
  • Four key audiences
  • The global audience
  • The audience you don’t support

Adding detail to your audience analysis

  • Using personas
  • Communication styles
  • Other communication style issues

Creating effective content and structure

Creating a body of knowledge

  • Defining structure and content
  • Structuring with sections
  • Topic-based authoring & DITA

Topic generation techniques

  • Introductions and conclusions
  • Generating topics for a structure
  • Structuring with the LATCH principle
  • Outlining tools

Creating an outline prototype

  • Creating headings that work
  • Writing better headings
  • Testing the prototype

Creating cohesion:

  • Handling repetition and redundancy
  • Transitions that work
  • Sentence structure
  • Sections that work

Creating effective content and structure

The Building Blocks of Content

  • Basic sentence structures
  • Topic sentences and controlling ideas
  • Writing a clear topic sentence
  • Establishing the topic and controlling idea

Using paragraphs

  • Paragraph structure
  • Linked paragraphs help readers
  • Creating effective paragraphs

Clarity in technical writing

Clarity issues with English

  • Language customs
  • Common writing styles
  • Simplified Technical English
  • STE controlled dictionary*

Grammar issues affecting technical writers

  • Pronouns
  • Modifiers
  • Synonyms

Consistency and correctness

The Importance of consistency

  • Achieving consistency
  • Typographical errors
  • Spelling forms
  • Numbering
  • Capitalisation

Punctuation standards

  • Commas
  • Colons, semi-colons, ellipses
  • Hyphens
  • Apostrophes in action

Copy editing and proofreading

Putting it all together

Building readability into your documents from the start

  • Enough or too much?
  • Capstone exercise

Technical writing tools

  • Writing tools for technical writers
  • Image creation tools for technical writers
Live online training

Live online training

Live online training lets you participate in a technical writing course from your place of work or home.

We do everything possible to make your online training experience as close as possible to actually being in the classroom. You can:

  • See and hear our trainer, and see the other delegates participating in the technical writing training…
    Live online training - see your trainer and the other course delegates
  • Interact by speaking, using chat, or raising your ‘virtual hand’ if you need assistance.
  • Share your screen with our trainer, and allow them to control it to demonstrate something.

We endeavour to provide you with the best online training experience…

  • Online Intermediate technical authoring courses are presented by expert instructors, following the same syllabus as our classroom-based courses.
  • You receive comprehensive training materials.
  • Your training is hands-on, and you carry out assisted exercises.
  • You’re entitled to 30 days’ email support from your trainer.

When you attend live online training, you’re participating in a real course, hosted by a real trainer, in real time.

All you need is an internet-connected computer and a webcam – see Hardware recommendations for live online training. The setup is simple, but if there’s anything you’re not sure about we’re here to help.

For a limited time, we’re offering discounts for bookings on live online courses.



To make your technical writing training as affordable as possible, we offer:

Training discounts

Multiple places

If you book multiple places on any courses, we can offer you:

  • 10% discount if you book two places.
  • 15% discount if you book three or four places.
  • 20% discount if you book five or more places.

This can be for several people attending one course, one person attending several courses, or a combination.

These discounts are available for both classroom-based courses and live online training.


We offer a 10% discount on scheduled technical writing course places to:

  • Students, teachers and lecturers.
  • People who work for a registered charity.
  • ISTC members.

These discounts are available for both classroom-based courses and remote training.

Please call us if you qualify for a discount. Evidence of your status that entitles you to a discount may be requested.

Terms and exclusions

Only one of the above discounts can be applied to any booking.

The above discounts are not available for on-request course bookings (one-to-one training or a ‘closed course’ for your group).

Price guarantee

When you book training with Armada, we want you to be certain that you’re not paying over-the-odds. So, if you book a place on any scheduled (public) course and then find the same course at a lower price elsewhere, we will match that price.

To qualify for the price match:

  • The course you find must be comparable. By this we mean it must:
    • Cover the same subject.
    • Be the same duration or longer.
    • For classroom-based courses, be in the same region, i.e. within 50 miles of our centre.
    • For online training, be a live course, i.e. not pre-prepared e-learning content.
  • The lower price must be advertised on the other company’s website.

To claim a price match, just call any time before attending your course and tell us where you saw the price.

“Excellent course - really enjoyable! I learned lots, and gained significant insight from Crow. I couldn't have asked for a better trainer!”

Keith W

“Peter Dillon-Parkin is very knowledgeable and delivered an excellent Technical Authoring course. I believe my confidence will improve as I put these new skills into practice and I will secure a job in the near future.”

Alexa S

“This has been a fascinating and engaging experience which has been an ideal guide of where to start in the world technical authoring. The course tutors were very knowledgeable and offered advice of where to find the best source and reference material. This has been a week well spent.”

Daniel V

“Recently attended an Intermediate Course for Technical Authoring. I thoroughly enjoyed the course and learnt so much. My only regret is that I couldn't attend for the beginners and advanced days.”

Gillian I

“Attended the Technical Author Advanced course, both Nigel and Crow were excellent tutors. I feel equipped to apply what I have learnt back in the workplace. Good course facilities. Would definitely return to do another course.”

Nancy S

“Enjoyable and informative. Was good to have the course tailored to our business needs. ”

Elinor H

“I enjoyed the course. Our trainer, Crow was very pleasant easy to understand and made the course relatable and enjoyable.”

Victoria S

“I came to the course with an open mind not knowing if the content would be applicable. I found every aspect of the course both interesting and relevant. Since attending I feel my documentation has moved up a couple of levels - Thanks.”

Steven D

“I enjoyed the course. It was well presented, the material was interesting and helpful to my current technical authoring role. I will recommend Armada training going forward.”

Michelle D

“Very interesting course. I feel it's one that everybody within a business should do as a default. It helps you recognise bad habits and common errors, as well as giving you the tools needed to fix them.”

Tara S

“Crow has a very easy manner, that allows you to follow and learn easily.”

Charles L

It's business as usual during lockdown. All centres remain open for in-class courses. See Training during lockdown.