Technical author training
Introduction to technical authoring

1 day £350+ VAT


Dates and booking

Birmingham / Bromsgrove training centres

25 Nov
23 Mar
12 Oct

Bristol training centre

1 Jun

Reading training centre

27 Jan
10 Aug
Key details

Key details

Technical author training for newcomers, teaching core principles and writing techniques appropriate to user documentation.

Sessions cover:

  • Analysing your audience.
  • Structuring and designing your documents.
  • Writing using plain English.
  • Avoiding standard errors in punctuation and grammar.
  • Designing an effective layout for your documents.
  • Reviewing and proof reading documents to improve quality.

This course is the first module of our technical authoring training programme. It is also ideal as a stand-alone course for anyone who needs to begin carrying out technical authoring work, including:

  • Career technical authors who haven’t received any formal training.
  • People who are considering technical authoring as a profession.
  • Those who are not career technical authors but have been asked to carry out technical authoring work as part of their role.

Upcoming course dates

Birmingham / Bromsgrove
Milton Keynes
View all course dates and book

Expert trainer

Introduction to technical authoring courses are hosted by highly experienced instructors who have held senior technical authoring positions and have 30+ years’ experience in technical authoring and related roles. For further details, see Expert trainers.

How will I learn?

Technical author training combines lecture, demonstration and hands-on practice. You carry out plenty of practical exercises to learn the techniques taught.

You have ample opportunity to discuss your specific requirements with the trainer.

Training materials and certificate

Course delegates receive:

  • Comprehensive training material, to refer to throughout the course, and to use as a refresher afterwards.
  • Resources to use back in the workplace.
  • An e-certificate confirming successful course completion. Click here to see an example of the certificate you receive.

After course support

Following technical author training, delegates are entitled to 30 days’ email support from their trainer to help with any post-course issues. For further details, see Support.


No prior technical authoring knowledge is necessary.

Our guarantees to you

Our price guarantee is your assurance that you’re getting the best value for money.

Our training guarantee ensures that you learn the concepts and skills you need.

On-request technical author training available

As well as our scheduled courses, we offer our Introduction to Technical Authoring course on-request, i.e. a ‘closed’ course for your group, hosted at one of our centres or your venue.

On-request training can be tailored to take into account any existing knowledge your group has, and the type of technical authoring work you do. Please contact us for a quote.

General information

General information

Course times



Payment for technical authoring training can be made bank transfer or card.

We accept purchase orders from UK-registered companies.

If you’re self-funding your training, you can pay in staged payments, interest-free, over 12 months.

For further details, see training course payment options.

Cancellations and transfers

If a booking on a scheduled Introduction to technical authoring course is cancelled giving less than 10 working days’ notice, a cancellation fee is payable. View cancellation terms.

If a delegate requests a transfer to a different scheduled Introduction to technical authoring course giving less than 10 working days’ notice, a transfer fee is payable. View transfer terms.

Terms and conditions

Training course bookings are subject to our terms and conditions.

Expert trainers

Expert trainers

Introduction to technical authoring courses are hosted by Nigel Platts, Crow Dillon-Parkin and Peter Dillon-Parkin.

Nigel Platts

Trainer Nigel Platts

Nigel is a Co-Founder of Armada with over thirty five years’ experience in user-assistance in a wide range of roles including Technical Writer, Manager, Consultant and Trainer.

As well as hosting Armada’s technical writing courses, Nigel manages Armada’s in-house team of writers.

Nigel continues to undertake projects from time to time to keep up-to-date with the latest technologies and practices. His areas of expertise include software for local government, accountancy and finance.

Crow Dillon-Parkin

Trainer Crow Dillon-Parkin

Crow has thirty years’ experience in technical authoring, and writing for business in the wider sense.

Her love of language, combined with a natural pickiness and attention to detail, has been put to good use in a variety of editing, writing, management and training roles.

Crow is a highly-experienced learning specialist who believes strongly in empowering authors through training. Clients for whom she has developed and delivered technical and business communication skills training include FW Pharma Systems, the Open College, the BBC, and Fitness First.

Crow has two degrees and a Certificate in Education. She is currently working on a range of books based on the writing courses she has developed.

Peter Dillon-Parkin

Trainer Peter Dillon-ParkinPeter has thirty years’ experience in the IT industry in roles that have included Programmer, Author, Trainer, Business Analyst, Senior Manager and Education Management Consultant.

Peter’s technical authoring career began when, as a systems manager, he was asked to write a portable data terminal manual for sales reps. The reps learned how to use the new equipment, and Peter had found his niche.

He has written, designed and project-managed everything from printed manuals and technical specifications to online help and computer-based training materials, specialising in writing for an international audience. An expert in document automation and information re-purposing, he uses templates to avoid endlessly reinventing the wheel when producing documents.

Peter develops and teaches a wide range of technical and business writing training courses. Clients for whom Peter has recently consultancy services and training to include Learning Tree International, The Guardian, Canon Europe, the BBC, the MoD and the UN.


Course content

Course content


Introduction and objectives

Recommended reading list

Why good writing is important and the costs of documentation

Know your audience

Understand and prioritise the different categories of your audience and handle different levels of reader

Research the basic tasks of your audience

How to structure your documents

Understand which sections to include in your manuals and the order in which they should be placed

Write from a design

Use mind mapping techniques for designing a document

Learn how to plan the content of your document before you start writing

Skills of writing – 12 golden rules

Learn the 12 golden rules of writing to help you develop a clear and concise style

Use readability checking and testing techniques

Punctuation and grammar

Understand the basics of punctuation and grammar

Avoid the six most frequently made errors that occur in writing

Document layout

Understand the basics of layout and typesetting

Learn how to format your document for maximum impact

Reviewing and proof reading

How to check your documentation to ensure it is error free

Use industry standard techniques for reviewing, rewriting and proof reading



To make your technical authoring training as affordable as possible, we offer:

Training discounts

Multiple places

If you book multiple course places, we can offer you:

  • 10% discount if you book two places.
  • 15% discount if you book three or four places.
  • 20% discount if you book five or more places.

This can be for several people attending one course, one person attending several courses, or a combination.


We offer a 10% discount on scheduled technical authoring course places to:

  • Students, teachers and lecturers.
  • People who work for a registered charity.
  • ISTC members.
  • Delegates self-funding their training for career progression purposes.

Please call us if you qualify for a discount. Evidence of your status that entitles you to a discount may be requested.

Terms and exclusions

Only one of the above discounts can be applied to any booking.

The above discounts are not available for training bundles or on-request course bookings (one-to-one training or a course for your group).

Price guarantee

When you book training with Armada, we want you to be certain that you’re not paying over-the-odds. So, if you book a place on any scheduled (public) course and then find the same course at a lower price elsewhere, we will match that price.

To qualify for the price match:

  • The course you find must be comparable. By this we mean it must:
    • Cover the same subject.
    • Be the same duration or longer.
    • Be in the same region, i.e. within 50 miles of our centre.
    • The lower price must be advertised on the other company’s website.

To claim a price match, just call any time before attending your course and tell us where you saw the price.

“The course was enjoyable and refreshing, as a new author it will help me to develop my skills further and (hopefully!) write better documents.”

Lawrence A

“I attended several courses at Armada in Bromsgrove - including Technical Authoring and FrameMaker - and I can't rate them highly enough. They were also very helpful in giving me advice about my career aspirations in Technical Authoring”

Catherine B

“I just thought I would pass onto you the feedback we have received on the training course last week at our venue in Dunstable. One of the delegates has commented that she thought the course was excellent, teaching many new skills that can be used in the workplace. She was really impressed with Nigel; she thought his style was really good and he made the day very enjoyable for the group. Just wanted to also thank you for setting this up. Hopefully, there will be more demand for this kind of training in the future.”

Hannah R

“Just wanted to thank you for a really useful training course. I've started to put in to place some of the techniques already, which is giving me a lot more confidence. :)”

Tracy T

“The course was excellent. I feel I have learned lots of useful skills.”

Lee W

“The introductory module was hosted by Nigel Platts who again was a great teacher and I learned a lot during the course.”

Luke R

“Attended the Technical Author Advanced course, both Nigel and Crow were excellent tutors. I feel equipped to apply what I have learnt back in the workplace. Good course facilities. Would definitely return to do another course.”

Nancy S

“This has been a fascinating and engaging experience which has been an ideal guide of where to start in the world technical authoring. The course tutors were very knowledgeable and offered advice of where to find the best source and reference material. This has been a week well spent.”

Daniel V

“Peter Dillon-Parkin is very knowledgeable and delivered an excellent Technical Authoring course. I believe my confidence will improve as I put these new skills into practice and I will secure a job in the near future.”

Alexa S

“Excellent Technical Authoring training, delivered by Peter.

Anna S

If you’re self-funding your training, you can now pay in staged payments, interest-free, over 12 months.